TCBIM worked from home today, which meant he mostly sat on the couch and chatted with me while I caught up on the eleventy-million emails I had (Freecycle. It's great, but god, it generates so much email).
Anyway, while he was sitting there, a commercial came on for DirecTV and their DVR doo-hickey. We've both said we wanted to get this, when we have the money. I went online to see how much it costs. It's free if you're a new customer, but if you're an existing customer, it's $100 for the box. Um, what? Great customer service there, penalizing your existing customers.
TCBIM called them up and politely harangued them. This went on for about 45 minutes. He kept getting kicked up to higher and higher manager-type people. Finally, I think out of shear exhaustion, the final guy agreed to give us the DVR for free AND to lower our payment to $39.99. So for what we were paying for satellite before, we're now also getting 100 hours of DVR. Joy! Score!
Sometimes he is useful.